Frequently Asked Questions

"925" refers to sterling silver, which contains 92.5% pure silver and 7.5% other metals (usually copper) for durability. It’s a high-quality standard for silver jewelry.

Yes, all of our jewelry is made from authentic 925 sterling silver and is stamped accordingly for authenticity.

Sterling silver may naturally tarnish over time when exposed to air, moisture, or chemicals. However, with proper care and regular cleaning, your jewelry will stay bright and beautiful.

Yes! Our sterling silver is generally hypoallergenic and safe for most people with sensitive skin. We do not use nickel in our jewelry.

Our main office is located in the heart of New York, NY. Delivery times may vary depending on your location.

Unfortunately, we don't offer international shipping at this moment.

We usually ship all in stock orders 2-3 Business Days.

Yes, once your order ships, you’ll receive a tracking number via email or SMS. If you have account with us, you can check your order under order history.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more.

We offer 14-day return window on unworn, undamaged items. To start a return, please contact us at support@925planet.com. Check our return policy here