Refund policy

Return & Refund Policy

Last updated: October 18, 2026

At 925Planet Jewelry, Inc. (“925 Planet,” “we,” “us”), we want you to love your jewelry. If something isn’t right, this policy explains what can be returned, how to return it, and how refunds work. By placing an order on www.925planet.com, you agree to this policy.

1. Return Window

You have 14 days from the date your order is marked “Delivered” by the carrier to request a return. Requests made after 14 days will not be accepted.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unworn and unused, with no signs of wear, scratches, bending, or damage
  • In its original condition and original packaging, including the box, pouch, certificate, and any other items included with your order
  • Accompanied by your order number or proof of purchase

We inspect every returned item. Items that do not meet these conditions will be sent back to you at your expense, and no refund will be issued.

3. Non-Returnable Items (Final Sale)

The following items cannot be returned or exchanged unless they arrive defective or we sent the wrong item:

  • Custom orders, including special-order, made-to-order, and personalized pieces
  • Engraved or resized items, or any piece altered at your request
  • Items marked “Final Sale” or “Clearance” on the product page
  • Gift cards
  • Items purchased from another seller, store, or platform, such as our Etsy shop. Those orders follow that platform’s policy.

4. How to Start a Return

  1. Email us at support@925planet.com within 14 days of delivery. Include your order number, the item(s) you want to return, and the reason.
  2. Wait for approval. If your return is approved, we’ll email you a return shipping label and instructions.
  3. Pack the item securely in its original packaging and ship it within 7 days of receiving your label.

Return shipping: We provide a prepaid return label. $8 for the label will be deducted from your refund, unless the return is due to our error, such as a defective, damaged, or wrong item.

Return address (use only after your return is approved):
925Planet Jewelry, Inc.
43 W 47th Street, Suite 306
New York, NY 10036, United States

Items sent back without an approved return request will not be accepted and may be refused or returned to the sender.

If you choose to use your own shipping method instead of our label, you are responsible for the cost. We strongly recommend a tracked and insured service. We are not responsible for returns that are lost, stolen, or damaged before they reach us.

5. Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund has been approved.

  • Approved refunds are issued to your original payment method within 10 business days.
  • Your bank or card issuer may take additional time to post the refund to your account.
  • Original shipping charges are non-refundable, including any expedited shipping you paid for.
  • If you received a discount or promotion, your refund will reflect the amount you actually paid.
  • If more than 15 business days have passed since your return was approved and you still haven’t received your refund, contact us at support@925planet.com.

6. Exchanges

We don’t process direct exchanges. To get a different item, size, or color, return the original item following the steps above, and place a new order for the item you want.

7. Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered:

  • Email support@925planet.com within 48 hours of delivery
  • Include your order number, a description of the issue, and clear photos of the item and the packaging

Once we verify the issue, we’ll send you a replacement or a full refund, including return shipping. Claims made more than 48 hours after delivery may not be accepted.

The following are not considered defects:

  • Natural tarnishing of sterling silver over time
  • Normal wear, fading, or color change on gold-finished or plated pieces
  • Damage caused by misuse, accidents, improper care, or contact with water, perfume, lotion, chlorine, or chemicals
  • Slight differences in color or appearance from product photos due to screen settings

8. Order Cancellations

  • In-stock orders can be cancelled for a full refund only before they ship. Email us as soon as possible. Once an order has shipped, it cannot be cancelled and must follow the return process above.
  • Custom, engraved, or resized orders cannot be cancelled once work has started.

9. Lost, Stolen, or “Delivered” Packages

Return and refund requests do not apply to packages that the carrier has marked as “Delivered.” Once a package is marked delivered, our responsibility for the order ends. Please see our Shipping Policy for full details.

10. Chargebacks

If you have any issue with your order, please contact us first. We’re here to help and will work with you to resolve it. Filing a chargeback or payment dispute without contacting us first may delay a resolution. We reserve the right to contest any chargeback that conflicts with this policy, and to decline future orders from customers who file disputes in bad faith.

11. Contact Us

Questions about returns or refunds? We’re happy to help.

  • Email: support@925planet.com
  • Phone: +1 (917) 807-9323
  • Hours: Daily, 10 AM – 6 PM ET
  • Address: 925Planet Jewelry, Inc., 43 W 47th Street, Suite 306, New York, NY 10036

925Planet Jewelry, Inc. reserves the right to update this policy at any time. Changes take effect when posted on this page.