Shipping policy

Last updated: [Oct 18, 2026]

Thank you for shopping at 925planet.com. Please read this policy carefully before you place an order. By placing an order, you agree to the terms below.

1. Order Processing

  • Orders are processed within [1–3] business days (Monday–Friday, excluding holidays).
  • Orders placed after [2:00 PM ET] or on weekends are processed the next business day.
  • Custom, engraved, or made-to-order items may take 10-14 business days to process before shipping.
  • Once your order ships, you’ll receive a confirmation email with a tracking number.

2. Shipping Methods & Delivery Times

Method Estimated Delivery Cost
Standard Shipping [3–7] business days Free Shipping
Expedited Shipping [2–3] business days Calculated at Checkout
Express / Overnight [1–2] business days Calculated at Checkout
International We Don't Do International We Don't Do International

Delivery times are estimates, not guarantees. 925planet.com is not responsible for delays caused by the carrier, weather, holidays, customs, or other events beyond our control.

3. Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Please double-check your address before you submit your order.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
  • If a package is returned to us because of an incorrect address or a failed delivery, the customer is responsible for the cost of reshipping.
  • Address changes can only be made before an order has shipped. Contact us right away at support@925planet.com if you need to make a change.

4. Delivered Packages: Our Responsibility Ends at Delivery

Once the carrier’s tracking information shows your package as “Delivered,” 925planet.com’s responsibility for that order ends.

This means:

  • We are not responsible for packages that are lost, stolen, missing, or damaged after the carrier marks them as delivered. This includes packages taken from porches, doorsteps, mailboxes, lobbies, mailrooms, front desks, or any other delivery location.
  • The carrier’s “Delivered” tracking status is considered final proof of delivery. We will not issue refunds, replacements, or store credit for packages marked as delivered.
  • We are not responsible for packages left at the location chosen by the carrier, including a neighbor’s address, a building’s common area, or any other spot where the driver leaves it.
  • We are not responsible for packages received or signed for by another person at the delivery address, such as a family member, roommate, neighbor, doorman, or building staff.
  • Any claim about a package marked as delivered must be filed directly with the carrier ([USPS / UPS / FedEx]) and/or reported to your local police. We are happy to give you your tracking number and shipping details to help with your claim, but we cannot be held liable for the outcome.

If your package shows “Delivered” but you can’t find it, we recommend that you:

  1. Check around your home, mailbox, garage, side doors, and back porch.
  2. Ask household members, neighbors, and building staff.
  3. Wait 24–48 hours, because carriers sometimes mark packages as delivered before they actually are.
  4. Contact the carrier directly to open a claim or investigation.

To protect your order, we strongly recommend:

  • Shipping to a secure address, such as your workplace or a carrier pickup location.
  • Adding Shipping Protection / Insurance at checkout, if offered.
  • Requesting Signature Confirmation (available for $[X.XX]). Orders over $[XXX] may require a signature.

5. Lost Packages (Before Delivery)

If your tracking has not updated for [7] business days, or your package has not been marked as delivered, contact us at support@925planet.com. We will open an investigation with the carrier. Resolution depends on the carrier’s findings.

6. Damaged Items

If your package arrives visibly damaged, take photos of the package and the item and email us within [48 hours] of delivery at [email]. Claims made after this period may not be accepted.

7. International Orders

  • International customers are responsible for all customs duties, taxes, and import fees. These charges are not included in the item price or shipping cost.
  • We are not responsible for delays caused by customs.
  • Packages refused by the customer or unclaimed at customs will not be refunded.

8. Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned to us because the recipient did not pick them up may be refunded minus the original shipping cost and a [X]% restocking fee, or reshipped at the customer’s expense.

9. Contact Us

If you have any questions about your order or this policy, contact us:

925planet.com reserves the right to update this Shipping Policy at any time without prior notice.